My Experience with Marks and Spencer Opticians

Lifestyle / Wednesday, February 6th, 2019

*I was gifted a sight test and pair of glasses for the purpose of this post. As always, all thoughts and opinions are my own.


A few weeks ago I was contacted by Marks and Spencer, to visit one of their stores with an opticians. I’ve been wearing glasses for about 6 years now and I was due for a sight test as well a new pair of specs, so this couldn’t have come at a better time. Prior to this, I wasn’t aware that Marks and Spencer had branched out into eye care. As it happens they have five stores with opticians throughout the UK including; Derby, York, Manchester, London and Bolton. Our closest store is Derby, so I booked myself in as soon as I could. Booking online is really simple and I had an appointment just the next day.

The Derby store –

The Derby store is located inside the Intu shopping centre, this makes parking and getting to your appointment really simple. I parked right outside the M & S doors, you can’t get easier than that. As always this M & S store is clean and inviting, there’s a cafe right next to the opticians too if you’re in need of refreshments. The staff could not have been more polite and helpful on my arrival, an absolute 10/10 for customer service.

First I was invited into a small room full of a lot of equipment! The assistant took photographs of my eyes and carried out a few initial tests, ready for the optician to take a look at during my full sight test. The assistant was very knowledgeable and made me feel really comfortable in her presence. I have a ‘birth mark’ on the back of one of my eyes, sometimes this is picked up and I’m given an insight into what it is. Other times it’s ignored. During these tests they picked it almost immediately and they talked me through its characteristics, showing true competence in their role.

After these tests, I went though to the optician who carried out the rest of my sight test. Again, I was made to feel very comfortable throughout the entirety of this examination. I was told that my prescription had changed and that it was advisable to get a new pair of glasses, to make sure that my sight was the best that it could be.

Choosing new frames –

M & S have a lot of frames to choose from including their home branded pairs and designer pairs. They currently have a buy one get one half price offer on some frames too, which is great if like me you like to swap and change the style of glasses you wear, each pair of glasses comes in three different colours too!

I find choosing glasses quite a difficult task, especially when I’m on my own. I’m not always the greatest judge of what suits me, so I need someone to give me an honest opinion of the different styles. This was what I loved most about the staff at Marks and Spencer. The assistant who helped me find the perfect pair of glasses wasn’t afraid to give me her honest opinion and it was gratefully received. There were plenty of frames to choose from and she gave me her full attention until I found the ones I wanted, I honestly felt like I could have taken the entire afternoon to make a decision and she still wouldn’t have minded.

I had a text from Marks and Spencer just a few days after choosing my glasses, to let me know they had arrived back in store. I was really impressed with how little time it took for them to be made up, this is one reason I’ll definitely be returning. Lucky for me, I had the same assistant on returning as I did on my first visit. As she was so lovely and hard-working, I was really pleased it turned out that way. We tried on my new glasses and they fit perfectly, I loved the look of the frame and I left with a smile right across my face! I took my youngest daughter with me when I collected them too and all the staff really made a fuss of her. Life with littles is always made easier when people go out of their way to make BOTH of us feel welcome.

Writing a positive review always makes me happy and this is no exception. I would like to thank all of the team at Derby M & S opticians for a great visit and excellent service – you’re a credit to Marks and Spencer!


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